IMPORTANT STEP: Highlight the EndNote 20 folder, and ' EXTRACT ALL FILES' Then exit the zip program.SAVE the file to DOWNLOADS or DESKTOP (or elsewhere), then OPEN.Click DOWNLOAD (message may say: No preview available), then DOWNLOAD ANYWAY.Quit Microsoft Word and all web browsers.Try the installation process again and make sure to Extract All Files in Step 4. As this is a new account, the online library is empty, click OK.NOTE: If you are asked for a product key or 30-day trial, the install process didn't recognize you as an ODU user. You will be advised that your online and local libraries will be merged. Click the Sync icon on the top of the screen in EndNote.On the main screen click Apply (or on a Mac, OK).

Enter the email address and password you used to create your EndNote Online account, and click OK.

From the list on the left, select Sync.

From the top menu open Edit (or on a Mac, open EndNote X9) and select Preferences.

Once you have verified your account, open EndNote on your PC/Mac.

To verify your account, an email will be sent to the email address account that you entered.

Enter your details into the fields and click the Register button.

Find the Register link in the middle of the screen and click this to open the registration page.

Click the EndNote online login link (top/right of screen).

The steps required to create and sync with an online account are:

Any PDF files that you have added to your local EndNote library will also be synchronised. This option allows you to access your password-protected library from any location, download references and full text, and sync your library to multiple computers.

Endnote Online creates a copy of your library (including attachments) and stores it online.

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